Refund Policy

Last updated: 3 August 2026

This Refund Policy applies to the ₹999 one-time consultation fee paid through nandhinipachaikani.com for a 1:1 business strategy consultation call.

1. Full Refund Eligibility

You are eligible for a 100% refund if:

You cancel your booking at least 24 hours before your scheduled consultation slot, or
We are unable to conduct the consultation at the scheduled time due to reasons on our end (e.g., unavailability, technical failure on our side), or
A technical error results in a duplicate or failed booking where payment was captured but no slot was confirmed.

2. Late Cancellations & No-Shows

Cancellations made less than 24 hours before the scheduled slot, and no-shows (not joining the call at the scheduled time), are not eligible for a refund, since the slot was reserved exclusively for you and could not be offered to another client.

3. How to Request a Refund

To request a refund, email us at nandhini@consultusnow.com with your booking date and the payment reference ID from your Razorpay confirmation. We will review and respond within 2 business days.

4. Refund Processing Time

Approved refunds are processed via Razorpay back to your original payment method (card, UPI, or netbanking account used at checkout). Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.

5. Rescheduling as an Alternative

If you're unable to attend your scheduled slot, you may request to reschedule instead of cancelling — see our Cancellation Policy for details. Rescheduling is offered subject to slot availability and is generally easier to accommodate than a refund.

Contact Us

For refund requests or questions about this policy, email nandhini@consultusnow.com.